Terms & Conditions
ข้อตกลงและเงื่อนไขการให้บริการ
These rules and regulations are established to maintain the highest safety standards and provide an excellent travel experience for all passengers. The detailed conditions are as follows:
1. Service Standards and Legal Safety
Proper Registration
All company vehicles are legally registered with the Department of Land Transport of Thailand.
Speed Limits and Passengers
Chauffeurs will strictly adhere to traffic laws and speed limits. The number of passengers must not exceed the seating capacity specified for the vehicle.
2. Privacy Policy and Prohibitions
Exclusive Service
Our service is a private, premium experience for a single group or family. We do not mix groups, ensuring maximum privacy and safety.
Prohibitions on Board
Violation of the following rules will result in a damage and business opportunity loss fee of 10,000 THB per case: - Absolutely no illegal drugs or illegal activities inside the vehicle. - No smoking or e-cigarettes to prevent deep-seated odors, soot, and electrical hazards. - No vomiting or causing heavy stains. - No strong-smelling foods such as durian, fermented food, or any strong-smelling items, as odors linger in the AC and leather seats.
Pets on Board
If passengers wish to travel with pets, they must notify the company in advance. If any damage occurs or special cleaning is required, the customer will be responsible for all related expenses.
3. Emergency and Force Majeure Management
Urgent Situations
The company reserves the right to change the service vehicle. We will provide a vehicle of equal or better quality immediately without any additional charge.
Force Majeure During Travel
In the event of an accident, vehicle malfunction, or flat tire, the company prioritizes customer safety and comfort and will do its utmost to deliver passengers to their destination safely. If service cannot be provided, there will be no charge and a replacement vehicle will be arranged. If a third-party vehicle is necessary, the company will subsidize up to 1,000 THB.
Delay Disclaimer
The company and chauffeurs will perform their duties to the best of their ability. However, the company is not responsible for damages or delays caused by external factors beyond our control, such as traffic, communication issues, or customer travel planning.
4. Liability for Damages
Responsibility
If any damage occurs to the vehicle due to negligence or passenger actions, the customer must pay for maintenance and damages according to the actual cost incurred.
5. Deposit & Cancellation Policy
Booking and Deposit
Pay in full or place a 50% deposit to reserve the vehicle. The remaining balance must be paid upon completion of the service.
Cancellation or Postponement
Cancellations made 7 days in advance will receive a 30% refund of the deposit. For last-minute cancellations (e.g., less than 3 days), the company reserves the right to not refund the deposit under any circumstances.
6. Right to Refuse Service
Dangerous Routes
Chauffeurs have the right to refuse driving on highly dangerous routes, such as off-road paths unsuitable for vans, overly steep mountain roads at night, or disaster areas.
Passenger Behavior
If a passenger exhibits threatening, violent, or heavily intoxicated behavior that may endanger driving, the chauffeur has the right to stop the vehicle and notify authorities immediately for safety.
7. Lost & Found
Loss of Property
The company is not responsible for the loss or damage of any personal belongings brought into the vehicle. However, if staff find forgotten items, they will promptly coordinate to return them to the owner (the customer is responsible for shipping costs).
